Komplet KATY - Matcha

The shipping fee is automatically calculated based on the weight or volume of the product during the purchase process.

Outside of campaign periods or special cargo campaigns (such as free shipping);

Shipping starts from PLN 9.99 (our lowest shipping fee) for deliveries within Poland.

In cases such as special gift packaging, fast shipping, cash on delivery or special cargo insurance, the shipping fee may vary.

The return or exchange fee is the responsibility of our valued customers.

RETURNS AND COMPLAINTS

Remember that when you shop at LaBalancia.PL, you are safe and have the right to withdraw from the purchase agreement for a product in our online store within 14 days of receiving the shipment. Standard refunds will be processed within 14 days of receiving the returned product. Full information on the consumer's right of withdrawal can be found in our store terms and conditions, available here.

Before using your right to return, please try on our clothes only in a physical store, if possible, to ensure they are free from mechanical damage, clean and free from any odors.

Complaints – remember that we are also liable for our products under warranty if they have physical defects. The basis and scope of our liability for product defects under warranty is defined by generally applicable laws, in particular the provisions of the Civil Code. We are obligated to deliver a product free of defects. We are liable under warranty if a physical defect is discovered within two years from the date of delivery to the buyer. Important! We are liable under warranty for physical defects that existed at the time the risk passed to the buyer or resulted from a cause inherent in the item sold at the same time.

Detailed information regarding our liability for product defects and your rights can be found in our store regulations available here.

Please remember that if a product is covered by a warranty, you can also file a complaint based on that warranty – however, in this case, the addressee will be the guarantor specified in the warranty. The warranty also defines the scope of your rights. Please note that exercising your warranty rights does not affect our liability under the warranty, and that the warranty does not exclude, limit, or suspend your rights under the warranty for defects in sold goods.

How do I make a return or complaint? It's simple!

- You can contact us via our contact page.
- You can contact us via our email address kontakt@labalancia.com.
- You can initiate the return or exchange process through your customer account

NOTE Our address for returns or exchanges: LaBalancia Brand CH PTAK - Pasaż Wschodni Nr 5 Rzgów

Attention customers from outside the European Union! When returning a product from a country outside the European Union, please mark the package as a return on your customs declaration. Otherwise, customs duties will be charged and we will not accept the package!